News
Outbound Call Campaign for Cambra de Comerç of Barcelona
Teléfono Permanente cooperates with the Cambra de Comerç de Barcelona (Barcelona Chamber of Commerce) for an outbound calling campaign carried out at the premises of the said organization. Our agents’ calling job in cooperation with the organization consists in getting new members of the Club Cambra, a new powerful business platform aimed at promoting entrepreneurial ...
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Gas and Electricity Companies Should Improve Quality of Information
Quite interesting is the result of a study published in the May edition of the monthly magazine Compra Maestra of OCU (Spanish Consumer Organisation) regarding quality of information offered by the main gas and electricity companies through their phone answering customer service. The main conclusion of the survey is at least surprising: they offer poor ...
Teléfono Permanente Reached Collaborative Agreement with Maquiclick
Maquiclick is the reference Portal of the machinery industry focussing on bringing together -free of charge- customers and suppliers of industrial machines. As a pioneer initiative in Spain the Portal addresses enterprises of Spanish speaking countries. The business directory displays products and services of manufacturers referred to either customised or standard industrial machines. The buyer ...
The Telephone is the First Communication Channel for Small and Mid-Sized Enterprises
In spite of Internet and Google – customers prefer the telephone when they contact for the first time a service or product provider. Hence the importance for any business to assure prompt answering of all phone calls. It’s a proven fact. A large study performed in Germany by Winlocal among small and mid sized enterprises, ...
Customers want to speak to a real person – not to a machine
You come across an advertisement you’re interested in. It says that you can call any time to ask for information, even on holidays. You dial the number and… you find a voice mailbox. “If you are a customer please dial 1” etc. etc. “If you want information, please dial 3 and leave your name and ...
Teléfono Permanente – Great Success at The eShow Barcelona
The eShow Barcelona has been a great success for us. During the two days of the Fair (14th and 15th of March, 2012) we had the opportunity to make contacts with a large number of professionals. Being the only Call Center/Contact Center represented at the Fair, it was a pleasure to attend personally so many ...
Stand of Teléfono Permanente at the e-show Barcelona
No doubt the eshow Barcelona is the global e-commerce meeting point par excellence, where people of diverse sectors in connection with the Internet business come together: Online shops, Logistics, Call Centers, Marketing, Technology, Social Media… The first day of the Fair has been most efficient. We used this great opportunity to make lots of ...
Teléfono Permanente will attend the eShow Barcelona on 14th/15th March 2012
We have our Stand at the eShow Barcelona, the international fair on Internet business where enterprises of all over the world come to meet. This will be a great opportunity for professionals to know all the services a Contact Center can offer to this fast growing sector. Teléfono Permanente cooperates for already some years with ...
Rubatec Has Confidence in Teléfono Permanente
Teléfono Permanente starts cooperating with Rubatec, S.A., a leading company in specialised services related to industrial infrastructures such as water and energy supplies, drainage and restoration works etc. In this case we apply our inbound call answering service to maintenance of public lighting. All incoming calls notifying any incident to Rubatec on weekend or bank ...
Teléfono Permanente – Service Partner of ISS Facility Services
Since a few years ago Teléfono Permanente is service partner of ISS Facility Services as permanent Inbound Call Center in respect of integrated services in large facilities: We receive notification of technical incidents, provide data entry in the system and handle access permission to restricted areas. ISS, a global provider of technical services on an ...
