NEW TECHNOLOGIES DEPARTMENT

• Development of customized software applications and forms
• Adaptation and integration of customer’s own applications to the system of TELÉFONO PERMANENTE
• Connection to customer’s Website
• Development of statistics according to customer’s requirements, for instance detecting priorities, efficiency of time intervals etc..

TECHNICAL AND COMPUTER EQUIPMENT

Telecommunication equipment

• Three primary phone lines with 90 digital and 12 analogue lines
• Telephone exchange with Dialogic MSI boards prepared for connecting 52 extensions
• Fax station for parallel Fax management and processing
• Automatic call accounting system
• ISDN lines supporting Voip
• 4Mb + 4Mb dedicated connections (4 optical fiber + 2 SHDSL Backup)
• Operator controlled call transfer system
• Service and station specific automatic call recording system
• Own applications for automatic SMS and beeper message sending

Computer equipment

• HP Netserver and Proliant server with NetRaid disk system (hot extraction system) and power supply redundancy.
• DC Domain server with secondary server for secondary backup
• Data base servers. Three units specialized in maintenance, management and security assurance of data, both of in-house and customers’ data base management.
• Computer based operator work stations
• Software: CentriPhone Millenium for automatic inbound and outbound call distribution
• Internet connections
• Monitoring of call information management on call center platform

Security System

• HP server duplication (“NetRaid 5 System” disks, power supply…)
• Automatic daily backups
• U.P.S. with independent batteries (8h autonomy time) for backup of all installations
• Linux environment self managed firewall and Proxy server
• Setting of DMZ zones to safeguard and protect the main servers from unwanted intruders
• Dedicated 2Mb Internet access backup in SHDSL