CONTACT CENTER DIGITALIZATION

TECNOLOGÍA, INNOVACIÓN Y DESARROLLO

TELÉFONO PERMANENTE CONTACT CENTER​

CONTACT CENTER DIGITALIZATION

TECHNICAL AND IT EQUIPMENT

Telecom Equipment

  • 3 telephone switches: 90 digital leap lines and 12 analog lines.
  • Frontal panel for 52 extensions.
  • Lines RDSI with VOIPsupport.
  • Redundant Internet access, always with the same guaranteed speed.
  • Automated call recording and rating systems.
  • Own applications for automated SMSsending.

IT Equipment

  • Own team of IT personnel.
  • High performance HP Servers with NetRaiddisk system and power supply redundancy.
  • DCdomain server, with secondary backup server.
  • HPComputers, for high availability platform.
  • Virtualized and dedicated servers.

Security system

  • Own Backup, Web and FTP, with outsourced cloud backup and server redundancy.
  • S.A.I. with individual battery systems.
  • Firewall and proxyserver (wall against intruders and viruses). Protection Trend WFBS (Worry-Free Business Security)
  • DMZareas to guarantee the protection of the central servers.
  • GDPRData Protection Regulation Compliance.

* He leído y acepto las condiciones contenidas en la Política de Privacidad sobre el tratamiento de mis datos para gestionar mi consulta o petición.
* Doy mi consentimiento para recibir información comercial sobre los productos, servicios, novedades de TELEFONO PERMANENTE, S.L
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