TELEFONO PERMANENTE
Leading company 24/7 Contact Center in Barcelona
ABOUT COMPANY
TELÉFONO PERMANENTE 24 HOURS OF CUSTOMER SERVICE
Since 1972, Teléfono Permanente has been offering a professional telephone answering and communications management service for companies in all sectors. We operate 24 hours a day, 365 days a year, from Barcelona, with a talented team of experts, advanced technology and a very simple philosophy:
When your customers need answers, we are there
Advanced omnichannel management
Daily reports
Multilingual EN / CAT / ES
Guaranteed SLA
Real-time quality control
WHAT WE DO
We offer professional telephone answering services, appointment scheduling, customer support, emergency screening, and personalized services for businesses that cannot afford to miss calls or opportunities.
Our professional team combines experience, stability, and dedication to service, allowing us to offer attentive, decisive service that is consistent with each brand’s image.
In Teléfono Permanente, we adapt to the specific needs of each company to offer a professional telephone service that is flexible, efficient, aligned with real business objectives, and results-oriented.
Committed to quality, innovation, and continuous improvement, we implement the most advanced technologies to ensure an optimal experience for both companies and their end users.
Trust a professional team with experience and a commitment to service.
If your customer calls, we will always answer for you.
Contact us and find out how we can help your company never miss an important call.
Efficiency and technology in every call
Discover our working method
OUR HISTORY
From a pioneering call center to a new generation 24/7 contact center
Over 40 years of experience managing our customers’ communications
We were founded in Barcelona in 1972, offering a traditional call center service, and have evolved into an innovative contact center that is fully adapted to new technologies.
We have grown while keeping what matters most: human attention, precision, and real operational continuity.
Today, we serve SMEs, corporations, international brands and local businesses that need trust, speed, and total availability, with proximity, efficiency, and operational continuity.
For almost five decades, we have learned something key: companies need technology, but they also need fast, reliable, and human responses.
The result: your company always responds, even when you can’t.
TEAM
Stability, experience and 24/7 human assistance
"The pillars of our Contact Center are based on the people who form part of our team."
At Teléfono Permanente, we have a stable, expert, and highly trained team, and you can rest assured that you are working with human agents.
Our minimum staff turnover, unique in the sector, ensures that your customers always speak to someone who is well prepared, confident, and aligned with your company
Each agent receives continuous training specific to their service, ensuring accurate management.
Each interaction is handled as if we were part of your business, offering quick responses, accurate information, and operational continuity, even during peak call volumes generated by campaigns or incidents.
Thanks to the joint efforts of everyone at Teléfono Permanente, we help small businesses compete with large ones and large organizations get back in touch with their customers.
We are the team that guarantees 24/7 that every call is answered as if it were your company’s.
Every time your customer calls us, they will find an expert human on the other endpoint of the line.
HOW WE WORK
A process designed to ensure your customer service is available 24/7 without fail
We really listen to you
We design your perfect protocol
We train the team assigned to your account
Work method
We activate the service 24/7
Quality control
Adjustments and developments
Clear & actionable reports
Our mission is to keep your business connected 24 hours a day, 365 days a year.
CONTACT US
