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Professional telephone support
Inbound and outbound calls handled by real people, trained for each client. Incident management, support and operational queries with clear protocols.
TELEFONO PERMANENTE
Leading company 24/7 Contact Center in Barcelona
About us
Teléfono Permanente, looking after your customers 24/7.
For over forty years we have provided professional telephone support and communications management for companies in sectors where trust is critical. We operate 24/7, 365 days a year, from Barcelona, with a trained team, omnichannel technology and a simple principle: when your customers need a response, we are there.
What we do
Human attention, operational judgement.
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Service tailored to each sector
Every client has their own protocol and particularities. We adapt the service to the criticality of each business: healthcare, energy, lifts, holiday rentals, property management.
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A trained, stable team
Low turnover staff. Continuous internal training and client-specific induction. When the team is stable, every client always receives the same effective attention.
Our history
From call center to contact center.
More than forty years looking after our clients' communications in Barcelona.
A company with more than forty years of accumulated craft.
We started as a basic telephone service for Barcelona companies, when this was called a call center and most communications were voice only. Over the years we evolved into an omnichannel contact center without losing sight of what matters.
We have changed tools, platforms and processes. Today we handle voice, email, web chat, WhatsApp and messaging from a single operational interface. What hasn't changed: precision in human attention, real operational continuity and commitment to every client.
Today we serve SMEs, corporations, international brands and local businesses that need trust, judgement and total availability with closeness, efficiency and operational continuity.
Over these years we have learned something key: companies don't just need technology; they need fast, reliable, human responses. That is what we still do.
Team
Stability, experience and human attention 24/7.
People are the main asset of the craft. Those behind every call are the ones who sustain the client's trust.
The pillars of our contact center are the people who are part of our team.
At Teléfono Permanente we have a stable, expert and carefully prepared team. We work with real people.
Our minimal turnover, a unique value in the sector, ensures your clients always speak with someone well-prepared, confident and aligned with the company.
Each agent receives continuous service-specific training, guaranteeing precise management. We maintain every interaction with the rigour and discretion the business demands.
We are the team that guarantees 24/7 that each call is answered as if it were from your own company. Every time a client calls us, they will find an expert person on the other end of the line.
"Real people answering real people. We've been answering phones for forty years. It's not magic, it's craft."
How we work
A process designed so your phone support runs 24/7.
Every client has their own protocol, hours and level of criticality. This is how we work.
01 · Analysis
We understand your business
We study the sector, critical hours, expected volume and the specific protocols you need.
02 · Design
We define the service
We configure flows, scripts, escalation and reporting according to each client's specifics.
03 · Training
We prepare the team
Client-specific training. Assigned agents know your protocol, your language and your priorities.
04 · Operation
We handle and report
Permanent coverage with auditable records. Operational reports and continuous review to improve the service.
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