Inbound and outbound calls
Managing your firm's communications: receiving calls from owners and residents, and making calls to locate the technicians needed for the maintenance and management of the properties.
Contact center for property managers
The contact center that handles your communities' incidents 24 hours a day
Teléfono Permanente is the contact centre for property managers that answers the calls and incidents of your homeowner communities 365 days a year. We take messages, coordinate breakdowns and locate on-call technicians, answering with your firm's name and following your protocol.
Why a contact center specialised in property management
Your residents call at any hour. We always answer
Professional service, with your firm's name, 24 hours a day, 365 days a year.
A water leak on a Sunday, a lift stopped with someone inside, a boiler breakdown in the middle of the night. A community's incidents don't wait for office hours, and every unanswered call is an unhappy resident and an emergency that gets worse.
At Teléfono Permanente, the assigned agents know each management firm's protocol, the chain for locating technicians and the care an owner requires before answering the first call. We respond as an extension of your firm, in Spanish, Catalan and English.
- Service with your firm's name and your own protocol
- Taking messages and incidents from the communities you manage
- Locating on-call technicians and maintenance staff
- Coordinating breakdowns in communities and buildings
- Service in Spanish, Catalan and English, 24 hours a day
Services
Contact center services for property managers
A complete 24-hour telephone answering solution designed for the day-to-day of your firm and your communities.Taking messages and incidents
Collecting messages in general: incidents in the properties, rescue of people trapped in the building's lift or other situations. Locating the technical team and maintenance staff.
Breakdown coordination
Coordinating breakdown reports for the maintenance of communities and buildings. We activate the trade or technical service required according to the protocol agreed with your firm.
Software integration
We connect with the software your firm already uses
We offer you an exclusive client environment or, if you prefer, a direct connection with the system your property management firm usually works with, so the information for each incident flows without duplicating work.
We work with integration to the sector's leading management programs: TAAF, Gesfincas, Fincaspro, Netfincas and Adminet, among others.
- Dedicated phone numbers for your property management firm
- Exclusive client environment or direct connection with your software
- Guaranteed cost efficiency
- Flexibility to adapt the contracted services whenever you need
Benefits
More peace of mind for your firm and your communities
At Teléfono Permanente, we have been managing communications for over 40 years in sectors where a timely response is everything.Real 24/7 availability
Continuous service 365 days a year, nights, holidays and weekends included, with no answering machines.
Professional image
We answer with your firm's name and follow your protocol, as an extension of your team.
Your team, freed up
We free your staff from constant call handling so they can focus on managing.
Incidents under control
Structured message taking and technician location, with a record of each incident.
Cost efficiency
A permanent service without the cost of expanding your staff or setting up your own on-call rota.
Trilingual service
Spanish, Catalan and English, 24 hours a day, to respond to any owner.
"When a resident calls in the middle of the night, there is a person on the other end who takes the message and mobilises the technician"
Discover the technology that makes it possible
Frequently asked questions
What property managers ask us
01Do you answer calls with my firm's name?
Yes. We personalise the telephone service by answering with your company's name and following the protocol agreed in advance, so the resident experiences a service that belongs to your firm.
02How do you handle an urgent incident out of hours?
We collect the message, classify it according to your protocol and locate the on-call technician or trade required. For emergencies such as rescuing someone trapped in the lift, we immediately activate the agreed procedure.
03Can you connect with the software I already use?
Yes. We offer an exclusive client environment or a direct connection with the system your firm uses. We work with integration to the sector's leading programs, such as TAAF, Gesfincas, Fincaspro, Netfincas or Adminet, among others.
04Will I have a dedicated phone number?
Yes. We assign dedicated phone numbers for your property management firm, so the calls from your communities reach our service directly, identified with your firm.
05In which languages do you serve residents?
We provide service in Spanish, Catalan and English, 24 hours a day, allowing us to respond to owners and residents of very diverse profiles.
06Can I change the contracted services later on?
Yes. We work flexibly to adapt the services to your firm's needs at any given time, expanding or adjusting the coverage whenever you need.