24/7 patient care
Call reception and filtering, information about services, insurers and rates, and personalised patient care without interruptions, 365 days a year.
24/7 medical call center
The medical call center that answers your patients 24 hours a day
Teléfono Permanente is the medical call centre that answers your patients for medical centres, clinics, practices, pharmaceutical laboratories and cosmetics brands. We manage appointments, emergencies, pharmacovigilance and cosmetovigilance 365 days a year, with the confidentiality the healthcare sector demands.
Why a specialised healthcare call center
Your patients deserve a person, not an answering machine
Human, confidential care, available 24 hours a day, 365 days a year.
In healthcare, the first call matters. A patient looking for an appointment, with a question about a test, or facing an emergency needs a clear, human response, not a menu of options or a voicemail.
At Teléfono Permanente, our agents understand how a healthcare environment works, the care a patient requires and the specific protocol of each centre or laboratory before answering the first call. All under strict confidentiality and full GDPR compliance.
- Agents trained in the protocol of each centre, clinic or laboratory
- Human, confidential treatment of every patient
- Management of appointments, emergencies and notifications without interruptions
- GDPR compliance and professional secrecy
- Service in Catalan, Spanish and English, 24 hours a day
Services
Services for medical centres and healthcare professionals
A complete telephone answering solution designed for the pace and sensitivity of the healthcare sector.Appointment scheduling
Scheduling visits, booking appointments and managing time changes through a state-of-the-art online healthcare diary, accessible from any device.
Medical emergencies
Emergency line with permanent 24-hour service. Emergency coordination, guidance for the patient on how to act and immediate location of the on-call medical team.
Confidentiality and data protection
Your patients' data, always protected
In healthcare, trust starts with confidentiality. We handle every piece of data with the highest legal guarantee.Clinical information is some of the most sensitive data that exists. That is why all our work complies with the General Data Protection Regulation (GDPR) and current data protection law, in line with the data protection guidance for the healthcare sector.
Every call, every appointment and every notification is handled under strict professional secrecy, with controlled access and full traceability. Patient data is always kept up to date and protected.
We work as an extension of your centre: with Teléfono Permanente, your patients experience a continuous, reliable service, and you keep control and security over all the information.
- GDPR compliance across all patient data processing
- Professional secrecy and confidentiality on every call
- Controlled access and full traceability of information
- Tailored protocol following each centre or laboratory's procedure
- Service in Catalan, Spanish and English, 24 hours a day
Pharmacovigilance
24h line for reporting adverse drug reactions
For pharmaceutical laboratories and marketing authorisation holders, Teléfono Permanente provides a permanent service of information and support for patients who report, by phone, a suspected adverse reaction to a medicine.
We answer the call, collect the information in a structured way following your protocol and guarantee the recording and traceability of each report, 24 hours a day, in coordination with your pharmacovigilance system.
- Reception of suspected adverse reaction reports
- Structured data collection following your protocol
- Full recording and traceability of each report
- Availability 24 hours a day, 365 days a year
Cosmetovigilance
24h line for adverse reactions to cosmetic products
For cosmetics brands and manufacturers, we manage telephone support for consumers who report an adverse reaction or undesirable effect from a cosmetic product.
We collect each report in an orderly way, following your procedure and cosmetovigilance regulations, with full recording and permanent availability.
- Support for consumers reporting an undesirable effect
- Data collection following cosmetovigilance regulations
- Recording and traceability of each report
- Availability 24 hours a day, 365 days a year
Benefits
Closer to the patient, less load on your team
At Teléfono Permanente, we have been managing communications for over 40 years in sectors where trust is everything.Better patient experience
Human, close and professional care at any time, also outside your centre's opening hours.
Optimised diary
Fewer no-shows and gaps thanks to professional management of appointments and time changes.
Real 24/7 availability
Continuous service 365 days a year, weekends and holidays included, with no answering machines.
Guaranteed confidentiality
GDPR compliance and professional secrecy in every interaction with patient data.
Your team, freed up
We free your staff from repetitive call handling so they can focus on clinical care.
Control and traceability
Complete record of calls, appointments and notifications, with reports for follow-up.
"When a patient calls, there is a person on the other end who understands, listens and resolves"
Discover the technology that makes it possible
Frequently asked questions
What medical centres and laboratories ask us
01How do you guarantee the confidentiality of patient data?
All our work complies with the GDPR and current data protection law. Every call is handled under professional secrecy, with controlled access and full traceability of the information.
02Do you handle medical emergencies 24 hours a day?
Yes. We have a permanent emergency line. We coordinate the emergency, guide the patient on how to act and immediately locate the on-call medical team, following each centre's protocol.
03Do you manage my centre's diary and appointments?
Yes. We work with a state-of-the-art online healthcare diary to schedule visits, book appointments and manage time changes, accessible from any device.
04What is the difference between pharmacovigilance and cosmetovigilance?
Pharmacovigilance handles the reporting of adverse reactions to medicines, for pharmaceutical laboratories. Cosmetovigilance handles adverse reactions to cosmetic products, for cosmetics brands. We offer both services 24 hours a day.
05In which languages do you serve patients?
We provide service in Catalan, Spanish and English, 24 hours a day, allowing us to respond to patients and consumers of very diverse profiles.
06Do the agents know my centre or laboratory's protocol?
Yes. Before starting, the assigned agents receive training on your specific procedure and always respond according to the protocol agreed in advance.