Behind every call there's a person. What if it were you?
At Teléfono Permanente we have spent more than forty years looking after the people who call us for an answer. We manage it thanks to a team that looks after each other and grows together. If you like listening, helping and being part of something steady, we'd love to meet you.
You're not a number here. You're part of the team
People are the heart of Teléfono Permanente. We look after our team with the same care we give to every call.
We are a contact center with more than 40 years of history, a permanent workforce and very little turnover: plenty of people have been with us for years, and that says a lot. We support you from day one, train you calmly and bring you into a team that pulls together.
You'll work at our Barcelona offices, knowing there is always a coordinator close by to back you up when you need it. The work is taken seriously here, and it's also a good place to be.
- A steady team where people stay and look after each other
- Calm, supported training on every service
- Experienced colleagues who help you grow
- Coordinators close at hand, not distant bosses
- Offices in Barcelona, with a good working atmosphere
These are the positions we want to fill
Vacancies at our Barcelona offices. All of them require a good level of Catalan, Spanish and English.Updated: September 2026
Trilingual customer service agent
- Hours: Monday to Friday, 3 pm to 11 pm, plus two weekends a month with compensatory rest. Full time, 39 hours.
- Languages: Catalan, Spanish and English all required.
- Duties: answering incoming calls, resolving queries and incidents, logging information in the system and transferring calls according to protocol.
- Contract: starts at 20 hours a week during training. Hours are increased once initial training is complete.
- Pay: as per the Contact Center collective agreement, plus supplements for Sundays and public holidays worked and pro-rata bonuses.
Trilingual night shift agent
- Hours: rotating shifts of 4 nights on and 3 consecutive days off. Full time, 39 hours a week.
- Languages: Catalan, Spanish and English all required.
- Duties: answering incoming calls, handling incidents, assistance and queries during night-time cover.
- Contract: starts at 20 hours a week during training. Hours are increased once initial training is complete.
- Pay: as per the Contact Center collective agreement, plus a night-work supplement, an English language supplement, supplements for Sundays and public holidays worked and pro-rata bonuses.
Do you see yourself in any of these?
We look for people who want to help. Experience counts, but your attitude and your languages are what really make the difference.Trilingual agent
We're looking for people who can handle calls fluently in Catalan, Spanish and English for afternoon and night shifts. A key role in our 24/7 cover.
Customer service
Answering calls, handling queries and incidents and looking after customers following each company's protocol.
Support and call-out logging
Taking technical call-outs, coordinating incidents and locating engineers for sectors such as lifts, maintenance or energy.
What really matters to us
Beyond the CV, we look for people with these qualities.Languages
Catalan, Spanish and English. The more, the better.
Empathy
Active listening and a human touch with everyone who calls.
Problem solving
The ability to resolve things and respond quickly to every need.
Teamwork
Willingness and flexibility to adapt and grow as a group.
"The foundations of Teléfono Permanente rest on the people who make up our team"
What candidates ask us
01What profiles are you hiring for right now?
Right now we have openings for trilingual agents on the afternoon shift and on the night shift. We'll go through the hours and conditions in detail at the in-person interview.
02Do I need previous experience?
Experience in a contact center or in customer service always counts, but don't worry if you don't have any: what matters is that you want to do it. We train you on our services and on each client's protocol. Above all we value your attitude and your languages.
03Which languages do I need?
For the vacancies open right now, Catalan, Spanish and English, all three.
04Which shifts are available?
As a 24/7 service we work different shifts. The positions open right now are afternoon and night.
05Where is the job based?
At our Barcelona offices, at carrer Berlín 72.
06How do I apply?
It's simple: send us your CV through the form on this page. If your profile fits what we're looking for, we'll write to you so we can meet.
Tell us who you are
Leave us your CV and a few lines about yourself. We'll read it carefully and, if it's a fit, we'll be in touch. We look forward to meeting you.Be part of a team that has spent over 40 years looking after calls
We're not looking for a one-month hire. We're looking for people who want to grow with us, in a stable contact centre where people stay.
- Permanent team and very low turnover
- Training provided by the company
- Afternoon and night shifts available
- Offices in Barcelona, great atmosphere
- We value Catalan, Spanish and English
Send us your CV through the form if you think your profile is the right fit, and if we believe you're the candidate we're looking for, we'll get in touch.