Behind every call there is a person. What if it were you?
At Teléfono Permanente we have spent over forty years supporting the people who call looking for an answer. And we do it thanks to a team that looks after each other and grows together. If you enjoy listening, helping and being part of something stable, we would love to meet you.
Here you're not a number. You're part of the team
People are the heart of Teléfono Permanente. We look after our team with the same care we put into every call.
We are a contact centre with over 40 years of history, with a permanent team and very low turnover: many people have been with us for years, and that says a lot. We support you from day one, train you calmly and bring you into a team that pulls together.
You'll work at our offices in Barcelona, always knowing there's a close coordination team behind you to support you when you need it. Here we work seriously, but we also enjoy what we do.
- A stable team where people stay and are cared for
- Calm, supported training on each service
- Experienced colleagues who help you grow
- Close coordination, not distant bosses
- Offices in Barcelona, with a good working atmosphere
Do you see yourself in any of these profiles?
We look for people who want to help. Experience adds up, but your attitude and your languages are what really make the difference.Trilingual operator
We're looking for people who can work fluently in Catalan, Spanish and English for afternoon and night shifts. A key profile for our 24/7 coverage.
Customer service
Answering calls, handling enquiries and incidents, and customer service following each company's protocol.
Support and message taking
Taking technical reports, coordinating incidents and locating teams for sectors such as lifts, maintenance or energy.
What really matters to us
Beyond your CV, we look for people with these qualities.Languages
Catalan, Spanish and English. The more, the better.
Empathy
Active listening and a human touch with everyone who calls.
Problem-solving
The ability to resolve and respond quickly to every need.
Teamwork
Willingness and flexibility to adapt and grow as a group.
"The pillars of Teléfono Permanente are based on the people who are part of our team"
What candidates ask us
01What profile are you looking for right now?
We're looking for trilingual operators (Catalan, Spanish and English) for afternoon and night shifts, to reinforce our 24-hour coverage. We also value customer service and technical support profiles.
02Do I need previous experience?
Experience in a contact centre or customer service always adds up, but don't worry if you don't have it: what matters is that you're keen. We train you calmly on our services and each client's protocol. We mainly value your attitude and your languages.
03Which languages do I need?
For the featured profile, Catalan, Spanish and English. For other profiles, we value at least Spanish and Catalan, and any additional language is always a plus.
04What shifts are available?
As it's a 24/7 service, there are different shifts. Right now we're prioritising new joiners for afternoon and night shifts, which are the ones we most need to reinforce.
05Where is the job based?
At our offices in Barcelona, at Berlín 72.
06How do I apply?
It's easy: send us your CV through the form on this page and tell us a little about yourself. If your profile fits what we're looking for, we'll write to you so we can meet. And if it's not right now, we'll keep your application for future opportunities.
Tell us who you are
Leave us your CV and a few lines about yourself. We'll read it carefully and, if there's a fit, we'll get in touch. We look forward to meeting you.Be part of a team that has spent over 40 years looking after calls
We're not looking for a one-month hire. We're looking for people who want to grow with us, in a stable contact centre where people stay.
- Permanent team and very low turnover
- Training provided by the company
- Afternoon and night shifts available
- Offices in Barcelona, great atmosphere
- We value Catalan, Spanish and English
Send us your CV through the form if you think your profile is the right fit, and if we believe you're the candidate we're looking for, we'll get in touch.