call center-Barcelona
24/7 CONTACT CENTER SERVICES
We offer professional 24/7 phone services, inbound and outbound calls, customer support, and schedule management for companies in any sector, designed to always respond.
Our stable and constantly training team guarantees fast, decisive, and high-quality service, ensuring that no call is ever missed.
The combination of human agents, automation, and real-time technical control for environments where error is not an option.
What services do we offer?
We offer professional phone answering, customer service, and communications management services for all types of businesses, regardless of their industry or size.
Our services are designed to help you take advantage of every opportunity, improve customer service, and lighten the workload of your internal team.
Professional call center available 24/7, so you never miss a call or an opportunity.
Call Reception Inbound
We answer all calls to your company with real telephone operators who are trained and adapted to your operations. No missed calls, no waiting, and no interruptions, with personalized service 24/7 and an immediate response to any incident.
Call Emission Outbound
We manage call campaigns, outbound calls, follow-ups and confirmations, surveys, and sales actions with professional agents, providing detailed reports and total control over each call.
Omnichannel Management
We centralize phone, email, messaging, forms, and CRM on a single platform to deliver a seamless and consistent experience.
Contact Center for Medical Services
Human customer service for medical centers with patient care, schedule management, emergency triage with health protocols, ensuring confidentiality and GDPR compliance.
24/7 Services for tourists apartments
Customer service, incident management, and operational coordination 365 days a year.
Real Estate Administrators API
We centralize calls from API property managers for alerts and emergencies in homeowners’ associations, improving communication and reducing incidents.
Call Center for Elevator Companies
Customer service, event management, and operational coordination 365 days a year.
Join the companies who are already increasing customer satisfaction by 100%
Act before your competitors do
Expert Technical Support & SAT Services
Technical support for complex products and services. Remote diagnostics and troubleshooting.
24/7 Human Support for Environments Where Trust is Critical
We operate specialized services for healthcare, pharmaceutical, and regulated sectors, with real people, clear protocols, and total control of the service.
FAQS
Do you offer 24/7 customer service?
Yes. We provide continuous 24/7 support with human agents, ready to handle inquiries, incidents, and critical situations quickly and professionally.
What types of situations do you handle?
We manage operational queries, technical incidents, and critical situations, ensuring containment, clear communication, and follow-up until resolution.
Is customer service provided by people or automated systems?
Customer service is provided exclusively by human agents, both via telephone and digital channels.
How is the proper handling of each case guaranteed?
Each interaction is managed through defined protocols, detailed recording, and controlled escalation according to the criticality of the case.
What sets your contact center apart from a traditional one?
Our contact center is open 24 hours a day, 365 days a year, and specializes in multi-client support, with agents trained for technical and critical scenarios.
Do you work with defined protocols?
Yes. We operate under clear, auditable, and traceable protocols, adapted to the criticality of each case.
Is every interaction registered?
All interactions are recorded and documented, enabling quality control, traceability, and subsequent analysis. We have centralized monitoring, real-time tracking, and operational dashboards for continuous supervision.
Do you provide reports and historical data?
We have historical data and operational reports available, which are useful for quality control, auditing, and preventive decision-making.
Talk to a specialist
✔ Quick response · ✔ No obligation · ✔ Data protection (GDPR)
