Data Controller

The company responsible for the processing of your data under this Privacy Policy is:

TELEFONO PERMANENTE, S.L.
Address: C/ Berlin, 72 Entlo. 08029 – Barcelona (BARCELONA)
Email: info@telefonopermanente.com
Website: telefonopermanente.com
Phone: 93 405 35 35

At TELEFONO PERMANENTE, S.L., we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with data protection laws.

This privacy policy regulates all aspects related to the processing of personal data of users who browse the website or who provide personal data through the various forms available on the site.

Personal Data

Personal data refers to any information that identifies or makes you identifiable. Through the website, in the fields provided, we collect the personal data that the user provides: name, surname, email, phone number, postal address, city, etc., as well as any data voluntarily provided through the social media platforms on which the user is registered. In these cases, privacy depends on the user’s own settings and the terms and conditions of the social network.

Visiting the website does not require users to provide personal information. However, if they do provide such data, it will be processed lawfully and in accordance with the principles and rights laid out in GDPR 2016/679 of April 27, 2016 and LOPDGDD 3/2018 of December 5.

Purpose, Duration, and Legal Basis of the Processing

We process the data users provide for the following purposes:

• To respond to requests made through the contact form on the website. We collect and process personal data to manage and respond to inquiries, questions, or requests submitted. These data will be retained for the time needed to fulfill the request and at least 3 years as legally required.

• The legal basis for this processing is the user’s consent, given by ticking the checkbox for acceptance of the privacy policy before submitting the request. Users can withdraw their consent at any time without affecting the lawfulness of processing based on prior consent.

• To improve the user’s browsing experience. Data will be retained while consent remains valid and for the legal minimum of 3 years.

• The legal basis for this processing is the user’s consent given when accepting cookies. Consent can be withdrawn at any time without affecting the legality of prior processing.

• To manage our social media and send information about our activities and products. Data will be retained while the user maintains consent and for a legal minimum of 3 years.

• The legal basis is the consent provided by the user. Consent can be withdrawn at any time.

• To manage reports submitted through the whistleblower channel implemented by the Data Controller via NetAsesor. Personal data (when the report is not anonymous) and related information will be processed to manage and resolve the report submitted via the website.

• The legal basis is the fulfillment of a public interest task and legal obligation. Data will be retained only as long as needed to assess whether to initiate an investigation. If not pursued, data will be anonymized after three months. If pursued, data will be retained for no more than ten years. Data may be accessed by the competent authority during investigations.

• Data will only be disclosed to third parties when necessary for disciplinary action or legal proceedings, and without prejudice to reporting criminal or administrative offenses to the competent authority.

Disclosure and International Data Transfers

Your data will not be disclosed or transferred to third parties except as required by law or to service providers acting as processors on behalf of the Controller.

Our servers are located in the European Union. We generally contract service providers also located within the European Economic Area or in countries deemed to have an adequate level of protection.

If we need to use third-party service providers located outside the EU or in countries without an adequate protection level, we will ensure the security and legitimacy of the transfer using adequacy decisions, standard contractual clauses, binding corporate rules, exceptions, or other mechanisms approved by data protection authorities.

Data Updates

To keep personal data accurate and up to date, users must notify us of any changes. Otherwise, we cannot be held responsible for their accuracy.

Users guarantee that the data provided is true, current, and reflects their real situation. They must also notify any changes.

Third-Party Data

If users provide data of third parties to TELEFONO PERMANENTE, S.L. for any purpose, they must ensure they have obtained such data lawfully, informed the individuals involved, obtained their consent for sharing, and that the information provided is accurate and truthful.

Mandatory Fields

All forms include an asterisk (*) for required fields. If users do not provide the required information or do not accept the privacy policy, submission will not be permitted.

Data Subject Rights

You have the right to access your data, obtain confirmation of its processing, and receive a copy. You can request updates, rectifications, or deletion if the data is no longer necessary. You may also request restriction of processing, object to processing, withdraw consent, and exercise your right to data portability. Additionally, you have the right not to be subject to decisions based solely on automated processing.

To exercise these rights, contact us at info@telefonopermanente.com.

If you believe your rights have not been properly addressed, you may file a complaint with the supervisory authority: www.aepd.es

Minors

Anyone submitting data via the website’s forms and consenting to its processing declares to be over 14 years of age. Access and use of the site by minors under this age is prohibited. If we detect that a user under 14 has provided personal data, we will delete it immediately. Parents or guardians may also contact TELEFONO PERMANENTE, S.L. to block any account created by a minor who falsified their identity.

Social Media

Our use of platforms like Facebook, Twitter, Instagram, etc. aims to promote and share the activities of our organization. These platforms store personal data on their own servers and are governed by their own privacy policies. We recommend reviewing the terms and privacy settings of each network.

We reserve the right to delete any third-party content posted on our social media that violates the law, promotes unlawful behavior, or contains messages that harm the dignity of individuals or institutions. We also reserve the right to block or report users posting such content.

Cookies

A cookie is a small file that is downloaded and stored on the user’s device when accessing a website. Cookies allow the website to store and retrieve information about browsing behavior and may be used to recognize users depending on the information collected and how the device is used.

Users can block cookies by configuring their browser accordingly. For more information, see our Cookies Policy.