Elevator Contact Center 24/7 – Technical Support & Emergencies
Why a specialized Contact Center is essential
In the elevator business, every minute matters. Having a specialized 24/7 Contact Center like TelĂ©fono Permanente guarantees fast, safe, and effective assistance for inquiries, incidents, emergencies, and rescuing people caught in elevators, improving user satisfaction and your company’s operational efficiency 365 days a year.
Full-Service Solutions for Elevator Companies
24/7 Customer Service
Permanent call reception for inquiries, notifications, and requests related to elevators, without interruption.
Emergency Management
Immediate attention in the event of critical breakdowns, unexpected stoppages, or urgent incidents in elevators.
Rescue Trapped People
Priority management of alerts for people trapped in elevators, immediately activating protocols and technicians.
Specialized Technical Support
Initial technical filter to identify the incident and escalate it correctly, reducing resolution times.
Maintenance Coordination
Scheduling, confirmation, and monitoring of preventive and corrective maintenance.
Incident Log
Complete documentation of each call, breakdown, or emergency for traceability and operational control.
Multichannel Communication
Support via phone, email, WhatsApp, and other channels according to your company’s needs.
Custom Reports
Regular reports with key metrics: call volume, response times, and incidents.
Benefits of our Contact Center specializing in elevators
More security, fewer incidents, and a better experience for users and managers.
🤩 Enhance the user experience
Clear, fast, and professional service for elevator users at any time.
⚙️ Operational optimization
We free your internal team from calls, incidents, and repetitive management tasks.
đź“ž True 24/7 availability
Continuous service 365 days a year, including weekends and holidays.
⏱️ Immediate response to incidents
Drastic reduction in response times for breakdowns and emergencies 24/7.
🛡️ Safety protocols
Structured emergency management and rescue of trapped persons.
đź“Š Control and traceability
Full record of calls, incidents, and customized reports.
24/7 emergency response, rescue of trapped persons, and technical support
Do you need a contact center specializing in elevators?
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