ONLINE SHOPS
E-COMMERCE
CUSTOMER HELP and SUPPORT ON LINE
TELÉFONO PERMANENTE’s Customer Service in online shopping is an essential service to manage the new selling and distribution channels through the Internet.
Consulting
We provide e-commerce with the necessary advice and information to attract new customers on the Internet. Through real customer service, without bots, we help and support the user.
Coordination
We work together with your companyand your objectives.
We take into consideration the requirements from your customers, in order to get the most benefit from your e-commerce business.
"Good customer care service enhances buying habits and consumer loyalty."
e-commerce - online shopping
CUSTOMER SERVICE in ONLINE SHOP
- Shopping online is attractive to consumersbecause a wide range of products to choice is available 24 hours a day at just a button click.
- We offer a directapproach to the customer, with the purpose to offer and sella product or service online.
- We have highly qualified personnel; with a professional commercial profile.
sales management - tracking - aftersales
MANAGEMENT of your
E-COMMERCE
- Buyer assistance at checkout
- Validation on purchases and payments
- Reception and management of e-mails (e-mail center)
- Order modifications, returns, complaints
- Solutions to delivery issues
- General after sales service
- More information
Profile of today's consumer
Based on our experience in this type of service, we would like to emphasize the need to combine e-mail or web management with telephone support. It is very important to coordinate these two areas in order to achieve maximum efficiency and optimum quality of service,to the benefit of both you and your customers.
Buyers are becoming more knowledgeable. For a user to be satisfied and become a loyal customer, it is necessary that all his needs are immediatelysatisfied. Not only at the time of orders, but also after the purchase. To clarify doubts, tracking the delivery, obtain additional information or how to make payments.
There are platforms, like Shopswey, to create and manage your online business quickly, easily and efficiently.
Enhancing your business resources and capabilities, with Telefono Permanente Contact Center services, you will meet the customers’ needs better than your competitors.