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Don’t worry, we are not going to bother you talking about THE CRISIS. It’s rather about a very useful phone service giving support to any company in exceptional crisis situations when a quick response should be given to a wide public in shortest possible time.

Today we find at all levels ultra quick and abundant flow of information. The public in general and consumers will react immediately before any eventuality and they demand clear and reliable information.

Here an example of a situation in which a crisis hotline is required: a widely consumed product (food, cleaning, personal care etc.) fails. Customers immediately would call the manufacturer or seller to get information. In such case phone lines will most probably be collapsed in very short time.

Teléfono Permanente offers an efficient solution. In shortest time we shall have our team of phone agents prepared (of course we count on the necessary technology equipment) and will be ready to activate the specific service the concerned business will require. Several companies hired the service of Teléfono Permanente as partner to guarantee beforehand efficient call answering service in situations of this kind.

More information on Call Answering Services, Web Services, Outbound Calls: download here our Information Folder.

iContainers is the first truly on-line freight forwarder in Spain. Since 2007 it offers large facilities to get instant quotes for different kinds of international shipments by using its state-of-the-art rates finder, both for commercial shipments and movings of a private person.

Teléfono Permanente, that has got over 40 years of experience in the business and offers Call Answering Service 24 h/365 days,  has been entrusted by iContainers with its customer service by phone and Website support.

Teléfono Permanente cooperates with the Cambra de Comerç de Barcelona (Barcelona Chamber of Commerce) for an outbound calling campaign carried out at the premises of the said organization. Our agents’ calling job in cooperation with the organization consists in getting new members of the Club Cambra, a new powerful business platform aimed at promoting entrepreneurial activities and offering different kinds of service and products to enterprises and professionals.

The target public of the campaign, which is to be performed in various stages, includes over 250,000 enterprises, and the Cambra de Comerç counts on the support of Teléfono Permanente in order to reach the highest possible number of new members within the planned schedule.

Quite interesting is the result of a study published in the May edition of the monthly magazine Compra Maestra of OCU (Spanish Consumer Organisation) regarding quality of information offered by the main gas and electricity companies through their phone answering customer service. The main conclusion of the survey is at least surprising: they offer poor and bad information, the enquiry says.

What is the problem?

According to this survey, the automated phone answering system a customer encounters when he calls the supply company must be seen as the first problem. Such systems cause doubts and confusion to the user, who usually is not familiar with the terms and expressions used by company. This is why OCU suggests the user to ignore the automated menu and to request speaking with an operator (if available, of course!).

At Teléfono Permanente we keep insisting on efficient telephone service as basic principle for any business, being essential in order to project your company image and gain customers loyalty and confidence.