Thank You….

Retirement is a stage that symbolizes the end of working life…. and start other!

Marie Therese just retired with the same positive attitude that has exemplified, for more than 25 years working in our Contact Center, a large number of people who have had the pleasure of working with her.

In the 17 post he wrote in 2011 he explained, among other news, what does a contact center with a coffee machine ?, although she preferred tea.

In 2012 (22 post), we wrote about e-commerce, or the importance of talking with people and not machines, hinting at answers automating customer services, as opposed to the policy of good practice held in some contact center like ours.

In the following years, until August 2015, he wrote 21 post explaining success stories of contracting service companies Call & Contact Center and loyalty, trends, fairs and industry events.

His restlessness made him the “Community Manager” of the company, apart from performing translations, sending and receiving calls in different languages, to address administrative tasks, etc. Just four years before his retirement he began his foray into WordPress, Twitter, Facebook, Linkedin… Luckily he did because, I can now communicate with it via WhatsApp!</p

For his talent, its cultural richness, its exquisite quality education for all… thanks for sharing so much Teresa;)

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How to join Virtual Assistant and Business Intelligence

If the volume of calls that they receive your workers in your company is becoming increasingly higher and more difficult to manage the time has come to recruit Teléfono Permanente, external service of Call Center & Contact Center with tools integration of Business Intelligence BI

Thanks to our experience, your company can enhance the performance of your employees and expand the supply of services without the need to hire more staff, delegates now in Teléfono Permanente your administrative tasks in a manner guaranteed; we will do the role of centralized office in secretariat and management for your company, we offer at your disposal a whole department of 24/7 virtual assistance for freelance and SMES. The services and next-generation technology are always aimed at improving the communication and performance of the companies; we offer communication solutions, from the outbound and inbound calls to the support of your virtual shop on line, management of your CRM, registration, control, monitoring and statistics, optimization of other channels of communication, media in advertising campaigns and a long etc. of proposals we have adapted to the needs of your business project.

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Cooperation Teléfono Permanente – Federatur

E-ShowMagazine gives account of the cooperation between Teléfono Permanente and Federatur.

An increasing number of members of Apartur, AT Costa Daurada and ATA Costa-Brava-Pirineu Girona are hiring 24 h call answering service offered by Teléfono Permanente.

We are proud to do our bit offering indispensable telephone service and therefore enabling tourist apartment agencies to easily comply with administration requirements and also to improve their service range.

By M.Therese Heck

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Teléfono Permanente – The Best Solution for Start-Ups

You just became autonomous and now you are a start-up entrepreneur? Ready to turn your good ideas into money? Congratulations, you’ve done a good job!

Now you have to face important challenges, such as organising and planning, sorting financial issues with your bank and never ending formalities to be complied with. You would need the day to have more hours to get through all those activities.

Teléfono Permanente helps you about something really important, offering great advantages: attention to customers and suppliers.

We offer you our 24h phone solutions, e-mailing, setting and organising your appointments. We are your Virtual Secretary. And how? Very easy! At your convenience you forward your telephone line to us and we answer in your name, we take the message or provide the information to the caller as it was previously agreed. We offer this service tailored to your needs and to the requirements of your new business. All our action will base on guidelines and instructions given by you. Just as if we were your personal secretary. There is however one big difference: there is no salary to be paid. You can benefit from our 24h – 365 days service for only a small monthly charge.

That sounds as a good idea to you, doesn’t it? ;)

Please ask for further information: or give us a call at +34 934053535 or download our information folder. You can as well send us an e-mail to info@telefonopermanente.com

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