What kind of service is a Contact Center able to offer to you?
First of all the typical service range will come to your mind:
– Call answering and call handling
– Coordination of technical services and schedule making
– 24 h emergency call management
– Appointment setting for sales teams
– etc.
Teléfono Permanente not only can respond to the growing demand of such very common outsourcing services, but also can get in charge of specialised tasks on customer request.
For instance: a well known company having its activitiy in the leisure and culture related business sector which runs over 100 public establishments all over Spain has entrusted Teléfono Permanente the administrative handling of claims. The complaints filed by users on officials claim sheets, through consumer organisations like OCU or Internet, are being channelled to Teléfono Permanente. Following the instructions given by our customer we respond to each complaint individually and process the claim as required. This means the user will receive official response in due time by registered mail or by e-mail if he made his complaint by Internet.
The job delivered by Teléfono Permanente means considerable saving of cost, time and personnel to the customer that hires our service: they only have to give their o.k. to the content of the response and we get in charge of everything else: we write the letter out and print it, send it by registered mail, follow up eventual returns etc.
A Contact Center is much more than call handling. The above described case is an example ot fully customised service which is performed in accordance to the particular needs of a single enterprise. We always seek the best solution to any other specific task that our customers may require at any moment. Teléfono Permanente has got adequate means both as for human and technical resources, but above all our working organisation is flexible.