CONTACT CENTER - BARCELONA
MEDICAL - PHARMACOLOGICAL - COSMETIC CALL CENTER
Your patients are, our priority
Teléfono Permanente, contact center specialists in 24h. medical, pharmacological, sanitary and cosmetic call center services.
Medical/Healthcare Sector
Digital Agenda
Visits by video call
Emergency medical services
Digital appointment management - patient care
MEDICAL/HEALTH/HEALTH CENTERS
For medical centers, private doctors’ offices, specialists and health professionals in general.
24 h/365 days for medical appointments hotline
We make possible, at all times, personalized communication between doctor and patient, avoiding the cold and impersonal customer service of answerphone.
Also, keep in mind that the updating of your patients’ information and data will always be protected. Consequently, it will comply with the full guaranteeof securityand confidentialityrequired by the Organic Law for the Protection of Personal Data.
What we offer?
24 h / 365 days a year service Patient Care Hotline
WHAT WE OFFER
Patient Care Services
Medical Visit Notice
Patient History Integration
Digital Agenda Management
Appointment management. Managing changes of medical appointment time.
Videocalls
MEDICAL EMERGENCIES
TELÉFONO PERMANENTE has a specialized staff with many years of experience in the world of contact center.
This team provides information and advice by telephone on what to do in each situation. So, they guarantee the correct management of emergencies and medical urgencies.
Emergency hotline with 24 hours a day service.
Emergency coordination and immediate location of the medical team.
We are a consolidated company based on the efficiency and professionalism of our staff. That is the reason why we are indispensable when it comes to offering a medical emergency telephone service for the health sector.
HOW DO WE MAKE IT HAPPEN?
Ease of immediate access to the agenda.
At any time, from anywhere, from different devices, the doctor can schedule or change appointments, make consultations and many other options.
We work with online agenda “mispacientes” focused on the healthcare sector.
This agenda is a new generation of medical software, developed by STACKS, to schedule appointments through the digitalization of the medical agenda.
In this way, the doctor can benefit from multiple advantages, such as updating information and patient data.
In addition, with the total guarantee of security and confidentiality required by the Organic Law for the Protection of Personal Data .
WATCH THE VIDEO to learn more:
PHARMACOVIGILANCE
Information and help 24 h. to patients who notify, through telephone calls, the suspicions of adverse reaction to any drug.
COSMETOVIGILANCE
Information and help 24 h. to consumers that notify, by phone calls, the suspicion at adverse reaction to a cosmeticor cosmetological product.
“TELÉFONO PERMANENTE contact center, is your best partner in the healthcare world to save costs, simplify visits and enhance the contact with patients.”