INBOUND CALL
calls INBOUND
TELÉFONO PERMANENTE offers call center services for the reception of calls, as an option of collaboration with your company.
Consulting
We provide the essential advice and information to attract new customers through the real and direct approach of thetelephone call.
Coordination
We work together with your companyand your objectives.
We take into account the needs of your customers in order to get the most out of your contact center.
PHONE CALL RECEPTION
We make the reception of your phonecalls, in many languages, from our Call Center in Barcelona.
Currently, personalized customer service is one of the added values that differentiate Teléfono Permanente as a Contact Center.
We also stand out for the speed with which our team of teleoperators works, for example, locating specialist technicians, depending on the urgency of each case.
Phone numbers
- We provide companies with their own customer service telephone numbers.
Service 24/7
- We offer telephone services 24 hours a day, 365 days a year.
Teleoperators
-
We stand out for the speed with which our team of telemarketers operates.
Management of incoming telephone calls
Sectors we work with
Energy Industry
Supply of services, or products, of the main companies and distribution industries in the energy sector (water, gas or electricity). Information on power cuts, breakdowns, warnings, ...
Climate control systems
Activities related to climatisation systems, air conditioning, boilers, heating.
Repairs
Assistance for home repair equipment.
Elevators and Lifts
Installation, maintenance, repair and rescue of people trapped in elevators, lifts, mechanical stairs ...
AFTER SALES SERVICES
The integration of Teléfono Permanente’s Inbound Call Center services in your company allows you to improve the quality of your service and customer care at a low cost.
It will provide you with excellent, highly specialized assistance to get the most out of your company’s SAT.
Consequently, being able to serve more ads will maximize the economic benefit of your business. After-sales service in consumer hotline calls.
Alerts and Technical Services
Receiving notifications to Technical Services teams for companies and manufacturers with SAT services.
Information - Open Hotline
Information you wish to offer your company to the consumer.
Customer Service to express complaints, suggestions, opinions.
EMERGENCY SUPPORT SERVICES
Crisis hotline support, e.g. to solve exceptional cases related to health, environment, regulatory issues, etc.
Enhancing your business resources and capabilities, with Telefono Permanente Contact Center services, you will meet the customers’ needs better than your competitors.
