Through a conventional phone number or a 900-, 901-, 902- line we attend all your calls, regardless the amount of calls or the time of the day they come in.

We can provide you a dedicated telephone number only for your company, or you put forward your calls to TELÉFONO PERMANENTE when you need it, either because of temporary absence or because you want to cover the hours out of your usual business hours.

You won’t lose a single contact and TELÉFONO PERMANENTE shall provide personalized attention to each of your incoming calls, replacing any phone answering machine with evident advantage.

TELÉFONO PERMANENTE provides its service to various business sectors, following in each case the instructions and interaction protocols indicated by the customer.

Health Care Sector

Doctors’ appointment schedule 
• We book dates, give notice to patients, locate the doctor, send SMS reminder of the appointment. We provide a Web appointment schedule to the professional who can manage it himself, schedule or cancel appointments, make changes…

 

Medical emergencies

• Coordination of emergencies, immediate notice to a physician

 

Coverage of night hours or holidays

• We answer calls that need immediate attention, for instance in relation with fertility centers, gynaecology or others

Technical Assistance Service, Outage Service

Elevators 
• We answer incoming calls in case of failure (person trapped in the lift) and immediately locate the technician on duty
• Coordination of failure reports in complex installations (factories, data systems enterprises, control centers) that require access and control permission at different levels
• Support to main supply companies (water, gas, electricity) in case of failure, giving information to consumers

 

After sales customer service

• We answer customer complaints, notify technical service

 

Information to consumers – Customer attention

• Customer hotline for complaints, suggestions, comments
• Support in “crisis situations” to resolve exceptional cases in relation to health issues, environment, regulations etc., and speeding up implementation of security measures under circumstances likely to put population at risk.

Response to Advertisements in Radio, TV, Press

• Order taking, information to consumers. At this point we would like to underline that it is of utmost importance to optimize and plan very well the response to such advertisements, because massive inbound calls can be expected in a short time.

TELÉFONO PERMANENTE has got many years of experience in this kind of work.

Ticket Sale for events and shows

• Continuous ticket sale to places of interest for tourists, theatre, cinema
• Ticket sale for special events with massive demand

LANGUAGES

At TELÉFONO PERMANENTE we are prepared to offer service in Spanish, Catalan, English and French, including written translation of documents.

Service in languages other than the above may be attended by dedicated personnel.