News

Teléfono Permanente has been entrusted with nationwide telephone surveys by two laboratories.

We have to address professionals of the health care sector (in this case dentists and pharmacists) and find out their opinion about certain products and provide them specific product-related information.

Based on the data compiled in thousands of phone calls we provide daily or weekly statistics to our customers.

For over 40 years Teléfono Permanente has been delivering diverse call center services to health sector (doctors’ online appointment scheduling, emergencies, locating services). That’s why we count on our highly qualified and specialised staff to perform high standard professional surveys in the field of health care. Latest call center technology enables us to deliver a quick and accurate job to our clients.

A good survey is a key factor to any manufacturer. It provides reliable information about the acceptance of a product, whether meeting market expectations etc. To summarize, a survey allows choosing the right sales channel and definitely achieving success.

If you want further information, please call us on phone no. +34934053535.

You may as well download our Information Folder here.

 “Europe’s Economic Recovery – supported by Ecommerce”.

We are happy to spread this news. Spain has a good position in the ranking list and a considerable growth potential.

Please read full article under callcenternoticias.

Teléfono Permanente offers essential support to your Internet business. We can take care of your customer service area, a key aspect which requires most careful attention in order to ensure buyers loyalty and gaining new customers.

Don’t worry about your incoming calls – they will be answered 24 hours a day/365 days a year. At the same time we take care of your Web services.

Teléfono Permanente offers fully personalized service in accordance with your specific company requirements and conditions. If you want to dedicate your time and effort to your core business, don’t hesitate and entrust a big deal of your routine tasks to Teléfono Permanente. We do it at very low cost.

• Help to buyer upon making the purchase
• Validation of purchase or payment
• Order modifications
• Delivery incidents solution
• Complaints, product returns
• After-sales service in general
• Reception and handling of e-mails (mail center)

Cost-efficiency is guaranteed.  There are numerous and evident advantages.

Download here our Information Folder.

The Health Care sector takes advantage of the wide service range offered by Teléfono Permanente. The online appointment scheduler mispacientes is the best tool to make organisation of doctor’s office easy.

After using for over a year now the online appointment scheduler mispacientes (developed by STACKS) in our daily work, we are very satisfied about the results. Doctors and clinics widely accepted this tool, as it makes administration and doctor’s office management much easier. Mispacientes saves time, work and costs.

These are some of the main advantages to be mentioned:

♦   Easy access to the agenda from any mobile device

♦   Prompt and easy  office management

♦   Option of interconnecting clinic histories

♦   Option of including a message system to patients

Teléfono Permanente furthermore guarantees comprehensive and fully personalised inbound and outbound call service – 24 hour / 365 days.

You can get here detailed information about the online scheduler and watch a video on how it works.

Click here for more information about a variety of services offered by Teléfono Permanente.

Customer service is one of the key points that make us decide about choosing an online store or another.

This is confirmed by a survey conducted by Capgemini “Digital Shopper Relevancy”.  Customer service is one of the three key factors when a customer decides the store where to buy. And this is applicable to a physical store, where it is rather easy to ask the shop assistant for help, but not less to online stores where the potential buyer must easily find all the information needed. One has to consider that just at a click the buyer has got a multitude of choice options. If we want him to buy our product we should offer something more. This ‘something more’ could be the facility to get immediate telephone assistance without need to surf around the Website (for example highlight ‘call us right now if you want to know more’)

Read full article here. The emagazine.

Teléfono Permanente makes an essential contribution to ecommerce. From our perspective, which is our daily job in customer service, we can assert that a buyer’s satisfaction is very good if he was able to talk to a helpful person. Those potential buyers who have had the opportunity of getting help and resolve doubts and got professional and kind assistance will most probably finalise their purchase successfully.

There are various online stores among our customers. They rely on Teléfono Permanente  as strategic support for daily tasks, thus taking the advantage of having service guaranteed 24 hours a day – 365 days a year. We offer different kinds of service, such as

›  Information to buyers

›  Validation of purchase

›  Complaints, product returns

›  After sales service

›  Reception and handling of emails (mail center)

 By providing all kinds of facilities to your potential customers and offering personalised attention, you will add value to your products.