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Maquiclick is the reference Portal of the machinery industry focussing on bringing together -free of charge- customers and suppliers of industrial machines. As a pioneer initiative in Spain the Portal addresses enterprises of Spanish speaking countries.

The business directory displays products and services of manufacturers referred to  either customised or standard industrial machines. The buyer may either require of the Portal to provide contact with up to three suppliers, he may directly get in touch with an enterprise chosen from a list or he can launch a bid request in order to find manufacturers able to provide machines or systems for a specific process.

Register on the Portal is free of charge for all suppliers of industrial machines. Registered users will enhance their Internet visibility and at the same time increase the chance of receiving new requests for supply.

Interested enterprises can register by calling phone number (+34) 932906787.

Visitors of the Portal can contact by phone 24 hours a day. Teléfono Permanente performs as the Portal’s Virtual Secretary attending incoming calls. We record details of the request and contact data of the interested person in the name of Maquiclick so that the enquiry can be handled efficiently. If the caller wishes we can also guide him through the steps of registration in order to complete his request on the spot.

Maquiclick has confidence in Teléfono Permanente as Call Center Service Partner of its Portal. Being a 24 Hours Contact Center we are ready to offer phone answering service at any time of the day, which is particularly relevant here because calls come in from different countries of the world, i.e. different time zones. Based on long years of experience in Call Center business we guarantee service excellence at any time of the day and every day of the year.

In spite of Internet and Google – customers prefer the telephone when they contact for the first time a service or product provider. Hence the importance for any business to assure prompt answering of all phone calls.

It’s a proven fact. A large study performed in Germany by Winlocal among small and mid sized enterprises, different professionals and consumers (“Service Sector Advertising Report 2012”) finds that a vast majority of new customers, i.e. two thirds of them, prefer making a phone call to contact for the first time, get information, ask for an appointment and so on. For instance e-mails are only the second way customers would choose.

If you want to catch new customers, it is essential that any incoming call will be answered efficiently. However, as the above study says, most of the enquired small businesses do not offer appropriate telephone service, basically for reasons of working hours or staff shortage among others. Small companies usually have a voice mailbox available although they admit that many potential customers are lost because they don’t receive prompt and personalised response to their call. Source: winlocal GmbH

You come across an advertisement you’re interested in. It says that you can call any time to ask for information, even on holidays. You dial the number and… you find a voice mailbox. “If you are a customer please dial 1” etc. etc.  “If you want information, please dial 3 and leave your name and phone number”. No, that’s not what you expected, you won’t leave any personal data to a machine. You want to speak to a person. And you think, well I’ll call them back when there is somebody supposed to be on the line. Just in case I remember…

This happens every day. People don’t want to leave their personal data to a voice mailbox. However, the flash of interest, the call of attention of the advertisement, most probably has past. Maybe next day the person doesn’t even remember and never calls back.

In most diverse business sectors it can be seen that a voice mailbox makes a potential customer give up. Therefore many companies decide to offer personal telephone answering service to their customers, even on holidays. This is the case of METRO-3, a leading estate agency. When they realized that many people did call but nobody would leave a message, they recently hired the call center service of Teléfono Permanente on weekend and holidays.

Teléfono Permanente works for you as your Virtual Secretary. We answer the phone in your name, we provide information, we take data following your requirements etc. In this way you won’t lose a single contact and you will be able to improve your customer attention and enhance your company image.

The eShow Barcelona has been a great success for us. During the two days of the Fair (14th and 15th of March, 2012) we had the opportunity to make contacts with a large number of professionals. Being the only Call Center/Contact Center represented at the Fair, it was a pleasure to attend personally so many interested people, among others there were new entrepreneurs who have their business project and to whom Teléfono Permanente will be an essential support, for instance being their Virtual Secretary when they start business.

In fact a Contact Center like Teléfono Permanente offers vast possibilities of cooperation to companies that are already operating in Internet business or want to introduce themselves. From the management of shopping portals, payment validation, individualised e-mail management up to call answering service to final consumers, Teléfono Permanente is a reliable and efficient partner along the entire business process. Outsourcing of this kind of services is always cost-efficient to the enterprise.

Online business means every day new and even bigger challenges, and after years of experience in this field we are pleased to seek useful and practical solutions to new tasks.