Telper

Don’t worry, we are not going to bother you talking about THE CRISIS. It’s rather about a very useful phone service giving support to any company in exceptional crisis situations when a quick response should be given to a wide public in shortest possible time. Today we find at all levels ultra quick and abundant […]

iContainers is the first truly on-line freight forwarder in Spain. Since 2007 it offers large facilities to get instant quotes for different kinds of international shipments by using its state-of-the-art rates finder, both for commercial shipments and movings of a private person. Teléfono Permanente, that has got over 40 years of experience in the business

  Teléfono Permanente cooperates with the Cambra de Comerç de Barcelona (Barcelona Chamber of Commerce) for an outbound calling campaign carried out at the premises of the said organization. Our agents’ calling job in cooperation with the organization consists in getting new members of the Club Cambra, a new powerful business platform aimed at promoting

Quite interesting is the result of a study published in the May edition of the monthly magazine Compra Maestra of OCU (Spanish Consumer Organisation) regarding quality of information offered by the main gas and electricity companies through their phone answering customer service. The main conclusion of the survey is at least surprising: they offer poor

Maquiclick is the reference Portal of the machinery industry focussing on bringing together -free of charge- customers and suppliers of industrial machines. As a pioneer initiative in Spain the Portal addresses enterprises of Spanish speaking countries. The business directory displays products and services of manufacturers referred to  either customised or standard industrial machines. The buyer

In spite of Internet and Google – customers prefer the telephone when they contact for the first time a service or product provider. Hence the importance for any business to assure prompt answering of all phone calls. It’s a proven fact. A large study performed in Germany by Winlocal among small and mid sized enterprises,

You come across an advertisement you’re interested in. It says that you can call any time to ask for information, even on holidays. You dial the number and… you find a voice mailbox. “If you are a customer please dial 1” etc. etc.  “If you want information, please dial 3 and leave your name and

The eShow Barcelona has been a great success for us. During the two days of the Fair (14th and 15th of March, 2012) we had the opportunity to make contacts with a large number of professionals. Being the only Call Center/Contact Center represented at the Fair, it was a pleasure to attend personally so many