These are real museum pieces that you can look at in our Barcelona office. Historical objects reminding of the very beginnings of telecommunications. Telephone apparatus like this Ericsson model, with metal housing and crank, were manufactured around the year 1900. Around the year 1950 most telephones […]
A Look Back in Time Read More »
A multinational company, leader in biotechnology, has hired the contact center services of TELÉFONO PERMANENTE who shall cooperate in the area of Pharmacovigilance and Quality Control. We are the contact point for attention of incoming calls from patients regarding medicines beyond the company’s usual office hours (on night hours, Sundays, holidays). Pharmacovigilance is considered to
Pharmacovigilance for Pharmaceutical Industry Read More »
TELECOM ALEMANIA recently performed a market study regarding Contact Center solutions. The surveyed companies, technology suppliers and Contact Center enterprises, evaluate specific business trends and overall trends: A most important issue at present is investment in quality improvement which can be noticed in the investment plans of several in-house Contact Centers. What seems to become
Contact Center Solutions – Market Trends Read More »
L’Associació per la Vida Independent (AVI-CVI) has made an agreement with TELÉFONO PERMANENTE for attention of incoming calls during their vacation in August. The activities of this association, a non profit organisation, address the promotion of the use of technical aids and new technology in order to improve life quality of dependent persons.
Call Attention for L’Associació per la Vida Independent Read More »
TELÉFONO PERMANENTE is the Contact Center chosen by VEDIADIRECT for overall management of its online shop.
Service Agreement with VEDIA DIRECT Read More »
