CONTACT CENTER DIGITALIZATION

TECNOLOGÍA, INNOVACIÓN Y DESARROLLO

TELÉFONO PERMANENTE CONTACT CENTER

CONTACT CENTER DIGITALIZATION

TECHNICAL AND IT EQUIPMENT

IT Department
Applications and forms Development, for clients who require it in their systems.
Adaptation and integration of customer applications to the TELÉFONO PERMANENTE system.
Statistics and reporting. According to customer preferences, to detect priorities for action, to know the efficiency by time slots, to know the number of calls answered, the actual time spent on customer service or the information that is relevant to your company.

Telecom Equipment

3 telephone switches: 90 digital leap lines and 12 analog lines.
Frontal panel for 52 extensions.
Lines RDSI with VOIPsupport.
Redundant Internet access, always with the same guaranteed speed.
Automated call recording and rating systems.
Own applications for automated SMSsending.

IT Equipment

Own team of IT personnel.
High performance HP Servers with NetRaiddisk system and power supply redundancy.
DCdomain server, with secondary backup server.
HPComputers, for high availability platform.
Virtualized and dedicated servers.

Security system

Own Backup, Web and FTP, with outsourced cloud backup and server redundancy.
S.A.I. with individual battery systems.
Firewall and proxyserver (wall against intruders and viruses). Protection Trend WFBS (Worry-Free Business Security)
DMZareas to guarantee the protection of the central servers.
GDPRData Protection Regulation Compliance.

Offices

Berlín 72 Barcelona 08029