News

We are very satisfied of our participation at eShow Barcelona 2013. It has been a great opportunity to make new contacts and to meet customers and friends. Thank you to all of you who came to visit the Stand of Teléfono Permanente. You can read here some interesting details about another year’s great success of this Fair in Barcelona.

Barcelona has established itself as the capital of the European e-commerce

The business volume of e-commerce in Spain denotes a non-stop increase over the last years. At present everything points in the direction of growth and evidently the trend will go on in the future, i.e. considerable increase of e-business is to be expected over the coming years. Several studies carried out from different angles come to this conclusion: Web hosting providers, economists, technology consulting firms, all coincide pointing out that e-commerce is an excellent opportunity to increase business, especially for small and mid size firms which are the ones that have to face more difficulties at the present time.

Teléfono Permanente offers essential services for online shop management. To get buyers to be satisfied and turn into loyal clients it is very important to provide customized attention along the purchase procedure, facilities to follow up the order and last not least after sales service.

Among its customers Teléfono Permanente has got various shopping portals and online shops to which  the following service is provided:

• Support to buyers during purchase process.
• Validation of purchase or payment.
• Resolving delivery related questions.
• Return of products, complaints.
• After sales service.
• Reception and handling of emails (mail center).

Teléfono Permanente, offering professional 24 hour service, is the ideal partner for Internet Portals. Any business claiming to offer sales facilities at any time of the day will be distinguished and take an advantageous position if it can also provide personalized customer attention 24 hours a day.

Recently the ‘Club de Vinos La Vanguardia’ (La Vanguardia Wine Club) has been created. Those who register and join the Club will have the opportunity of creating their own private bodega or wine cellar with selected products. Month by month the team of the Club’s enologists and restaurateurs will make suggestions and the customer can take advantage of very special conditions and have the guarantee La Vanguardia always offers for its usual recommendations.

Teléfono Permanente is the partner chosen by the Club de Vinos La Vanguardia for attending the Customer Service phone number. Our Inbound Call Department will answer customers’ questions, make registrations of new customers and take orders.

The Cambra de Comerç (Chamber of Commerce) is launching new initiatives addressing catalan enterprises that wish to extend markets and sell abroad.  The Cambra has designed different eCommerce platforms classified by product sectors, such as fashion products, food and wines etc. Interested enterprises are invited to register in a business portal and thus take advantage  of the service range offered by the Cambra to participants, namely technology infrastructure, transport logistics, advisory services and sales promotion as well as customer service.

The Outbound Calling Campaign entrusted to Teléfono Permanente is focused on a first telephone approach to potential partners to provide information and promote the above initiatives.