News

These are real museum pieces that you can look at in our Barcelona office. Historical objects reminding of the very beginnings of telecommunications.

 

Telephone apparatus like this Ericsson model, with metal housing and crank, were manufactured around the year 1900.

 

 

 

 

 

 

 

 

Around the year 1950 most telephones looked like this one; they were made of bakelite or metal.

 

 

 

 

In short you can see some more pieces of our collection.

A multinational company, leader in biotechnology, has hired the contact center services of TELÉFONO PERMANENTE who shall cooperate in the area of Pharmacovigilance and Quality Control. We are the contact point for attention of incoming calls from patients regarding medicines beyond the company’s usual office hours (on night hours, Sundays, holidays).

Pharmacovigilance is considered to be of utmost importance and interest, since it is essential in order to know the effects of drugs, to watch the frequency of adverse reactions, to identify risks etc. Patients must be given the opportunity of reporting immediately and at any time of the day about the reaction to a drug.

 

TELECOM ALEMANIA recently performed a market study regarding Contact Center solutions. The surveyed companies, technology suppliers and Contact Center enterprises, evaluate specific business trends and overall trends:

• A most important issue at present is investment in quality improvement which can be noticed in the investment plans of several in-house Contact Centers.
• What seems to become more important is the transparency regarding all contacts with customers and media along the entire process as well as an effective knowledge-based support delivered by phone agents.
• Social network platforms shall gain more relevance. Postings on relevant social networks are already being watched and answered if considered necessary. This kind of activity is believed to increase in the future, although the work pressure expected in this field seems to be manageable for the time being.
• Increasing Home Work involvement, pushed by growing needs of flexibility, personnel shortage and demand for multilingual staff.

(Found at www.competence-site.de)

L’Associació per la Vida Independent (AVI-CVI) has made an agreement with TELÉFONO PERMANENTE for attention of incoming calls during their vacation in August.

The activities of this association, a non profit organisation, address the promotion of the use of technical aids and new technology in order to improve life quality of dependent persons.