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Anybody who went through this will tell you the same: getting trapped in the lift is rather an unpleasant experience. The only thing you want is to get out of the cabin at once.

To guarantee safety and prompt action in such cases the Departments of Industry of the Autonomous Communities have established procedures and standards to be followed. For new buildings nowadays it is obligatory to have an alarm button in the lift which is linked to a telephone system. This means there has to be a phone line open day and night to receive the emergency call.

Teléfono Permanente has been entrusted by several lift manufacturers (such as Ersce,  Soler, Soren, Ayssa etc.) with the emergency call service. When an emergency call is received from a person trapped in the lift, the details of the place of incident and lift maintenance company automatically are displayed on the screen, and the phone agent will immediately contact the lift engineer on duty. This CTI application has been designed by the New Technologies Department of Teléfono Permanente and enables us to offer fully guaranteed telephone service to an unrestricted number of lift manufacturers, as automatic data capture excludes errors.

On the other hand, answering emergency calls always requires special attention as for human aspects, because a person trapped in the lift will easily get nervous or angry. Our agents, having many years of professional experience, are qualified to offer adequate and prompt telephone service in each case.

Teléfono Permanente has been entrusted by  dieteticagirasol.com, a leading online store for health food and herbs, with the sales support of its online business. We are the 24 hours contact point for taking orders or answering customers’ enquiries by phone.

Orders are passed on to the store by Teléfono Permanente by accessing their Website. We can also provide information to the buyer regarding order shipping status or incidents. Product related enquiries are transmitted to the store’s specialized staff, since questions concerning health or suitability of products always require the answer of a health professional.

Inbound Call Service is considered to be an important factor of online store management. When buyers do their online shopping, at some stage many of them prefer to talk to somebody on the phone just because they have any question or want to confirm the online shopping procedure is ok.

Teléfono Permanente has got available all necessary means to offer full support to online stores, as we are prepared to handle and combine both Inbound Call Answering and Web Service by integrating customers’ software applications to our computer system.

The shop ‘llevateloacasa.com’  has hired the phone service of  Teléfono Permanente to facilitate the sale of different best sold products advertised on local TV channels. Our job consists in attending inbound calls coming in after the advertising spot appears on TV: we take the orders and arrange payment, we answer claims and provide information.

Commercialization of products based on TV advertising requires exhaustive planning and a reliable telephone system:  It is quite usual that during the first 10 minutes after broadcasting of the spot a large amount of calls come in, easily 50 calls in about 2-3 minutes, diminishing frequency little by little. This means that for a very short span of time a certain number of inbound lines must be available and the agents in charge of the service must be ready and prepared with all the necessary information to bring forward the sale. It’s most important to make things easy to the customer because if a possible buyer finds that the telephone line is engaged once and again, he will give up and the sale is lost.

Teléfono Permanente has got all technical and human resources available that are necessary to provide full telephone service thus ensuring cost-effectiveness of the advertisement and successful business.

OMEGA PHARMA, a multinational pharmaceutical company and global leader in the business of over-the-counter medicines and personal care products, has entrusted TELÉFONO PERMANENTE with an important task in relation with the promotion of a new product.

OMEGA PHARMA is launching a large advertising campaign in press and television and has hired the services of TELÉFONO PERMANENTE for taking orders by phone that are received from pharmacies all over Spain. Our job includes routing the orders through different sales channels depending on the customer’s location.