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Teléfono Permanente reached an agreement with APARTUR (Barcelona Association of Tourist Apartments). Our company is now Participating Partner (Club Col.laborador) of this organisation which represents the tourist rental sector in the province of Barcelona. Apartur intends to improve quality of services rendered and integrate tourist apartments within the tourism sector. Teléfono Permanente, having large experience

Pay attention to this headline: How can business impact of customer experience be measured? An exhaustive report of Forrester (The Business Impact of Customer Experience, 2014), explains and quantifies the impact of good or bad customer experience on business performance. Within an environment of permanent communication and networks, both good and bad experiences spread out

Today let’s speak about Virtual Secretary What do I gain by hiring a Virtual Secretary You’ll gain a lot, both for cost-effectiveness and company image. The most important point: You won’t lose any more incoming calls, at any time there will be somebody who answers your telephone. How does it work? You choose the time

For over 40 years Teléfono Permanente has been offering call answering service to diverse kinds of enterprises. Our customers are satisfied because they take out profit from hiring our service and delegating specific tasks. Our today’s post is about cooperation with companies or professionals that are obliged to have a 24 hours open line. In

According to news published by The eMagazine, e-commerce is creating employment in Spain and will go on doing so for the coming years, the eMagazine says. The figure of 200,000 professionals who are currently working in this sector could rise to 500,000 in 2017.   Teléfono Permanente is the confidence partner in e-commerce business. Backed

Very good news indeed confirming once more last informations about the remarkable growth of eCommerce in Spain. To be competitive small business must follow the trend and offer its products for online sale. The Government’s announced action to give support is of course welcome but also necessary. Read full article here. Regarding day to day

In 2012, eCommerce in Spain recorded a turnover of around 15,000 million Euro, 18 % more than in the previous year. Forecast for 2016:  30,000 million Euro. This is the right moment to invest in eCommerce business. An eCommerce business is more than a technology platform, eCommerce means to build up an enterprise which requires

The equation “more marketing equal more sales” will soon be obsolete. Marketing in the future must be more honest and human. This is the conclusion of the study Good Marketing published by Zukunftsinstitut GmbH (Germany). Customers of tomorrow will claim, and they already do so, more dialogue and participation, which means more power. Being open