Featured articles of the Telefono Permanente blog
What has a Contact Center to do with a Coffee Machine? It’s quite clear, we’ve got a coffee machine in our office, the same as in most of workplaces, waiting rooms, bus or train stations…. there is a coffee machine nearly everywhere. Can you imagine a long working day without having a coffee now and […]
Contact Center and Coffee Machines Read More »
These two switchboards are part of the history of Teléfono Permanente. This is the manual exchange we worked with from the very beginnings of our company’s foundation, from 1970 until mid eighties. A new switchboard, those times very modern, was incorporated in 1987. It is the Philips appliance
Antique Telephone Switchboards Read More »
AMGEN, pioneer in biotechnology, has hired the service of TELÉFONO PERMANENTE in order to extend telephone attention related to pharmacovigilance, quality claims and medical information enquiries. Cooperating with TELÉFONO PERMANENTE, AMGEN ensures telephone attention to its customers beyond the pharmaceutical company’s usual office hours (night hours, Sundays, holidays). Pharmacovigilance, being a public health related activity
Collaboration with AMGEN Read More »
TELÉFONO PERMANENTE has reached an agreement with STACKS, a leading company in technological services exclusively addressing the healthcare sector, for implementing the Web Appointment Scheduling. This service is supposed to be an important improvement for our customers of the health care sector: doctors, clinics, diagnostic centers. Patients will have as usually direct and personal attention
Collaboration Agreement with STACKS Read More »
Automobile Industry: A study performed in Germany proves that good customer service is more important than discounts Call Center Profi informs that in the automobile sector, customers’ satisfaction seems to be at a high level. According to a study performed by the German Institute for Automotive Research, Call Centers play an important roll. Among more
Customer loyalty, more important than discounts Read More »
Teléfono Permanente is committed to innovation and change. Therefore we are very pleased to introduce our new website and present our contact center’s services. From now on this place will be our window to the world where you can read the news that we will publish periodically. We are sure that our website
New Website of Telefono Permanente Read More »
