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Have you considered the convenience of having your phone calls answered when your office is closed for summer holidays? Teléfono Permanente offers you an easy and economical solution: prices starting at 30 € per month. “Closed for holidays” does not mean that your business has to remain unattended for two, three or four weeks. Maybe […]

Eudiet offers various medical treatments such as dental aesthetics, aesthetic medicine, obesity treatments and pain treatments at its four Health Care Centers located in Barcelona, Cornellà, L’Hospitalet and Mataró. Teléfono Permanente has ben chosen as Contact Center support by Eudiet, since our call answering service is operative 24 hours a day – 365 days a

The new Online Appointment Scheduler for doctors has been definitely implemented in the Call Center platform of Teléfono Permanente. From now on doctors and clinics can benefit from a new management system that will considerably improve their office and Agenda management. STACKS, a leading company in technology and consulting services for the health care sector,

−….. Did you ask where I am working? In a Call Center, now they say Contact Center. − Oh well, you answer the phone. Rather an easy job, isn’t it? −  If you knew… What goes on behind the job of a phone agent? (No need to say that in the following he stands for

No doubt the eshow Barcelona is the global e-commerce meeting point par excellence, where people of diverse sectors in connection with the Internet business come together: Online shops, Logistics, Call Centers, Marketing, Technology, Social Media…                 The first day of the Fair has been most efficient. We used

We have our Stand at the eShow Barcelona, the international fair on Internet business where enterprises of all over the world come to meet. This will be a great opportunity for professionals to know all the services a Contact Center can offer to this fast growing sector. Teléfono Permanente cooperates for already some years with

Teléfono Permanente starts cooperating with Rubatec, S.A., a leading company in specialised services related to industrial infrastructures such as water and energy supplies, drainage and restoration works etc. In this case we apply our inbound call answering service to maintenance of public lighting. All incoming calls notifying any incident to Rubatec on weekend or bank

Since a few years ago Teléfono Permanente is service partner of ISS Facility Services as permanent Inbound Call Center in respect of integrated services in large facilities: We receive notification of technical incidents, provide data entry in the system and handle access permission to restricted areas. ISS, a global provider of technical services on an

In the past month of October, a study* has been presented regarding changes and trends in the service business, focused on the question how new technologies, social changes and sustainable life style and consumer behaviour will have an impact on services, and in which way will such changes affect customers’ requirements. Conclusion of the study:

We take it for granted that just dialling a phone number we are able to contact somebody in another country or continent. However, not always it has been like this. Even if you wanted to speak with somebody of your own province, you had to ask for a long distance call. Does anybody remember? ”Hello,