The new Online Appointment Scheduler for doctors has been definitely implemented in the Call Center platform of Teléfono Permanente. From now on doctors and clinics can benefit from a new management system that will considerably improve their office and Agenda management.
STACKS, a leading company in technology and consulting services for the health care sector, developed and introduced the system called Mis Pacientes through Teléfono Permanente. The system offers many advantages to health care professionals as for their office and Agenda management. Regarding external communication the software provides management facilities and synchronisation of the professional and private calendar from all common IT devices, sending messages or emails or activating the Patients Portal which allows the patient to fix himself an appointment online. Concerning data management the doctor can interconnect clinic histories with medical guides; furthermore create statistics and efficiency indicators, just to mention some of the facilities.
This new overall management system, combined with the Contact Center services of Teléfono Permanente, is a relevant improvement in the organisation of doctors’ offices and clinics, and at the same time offers advantages to patients. They can make an appointment online and have an easier way of communication with the doctor through the Patients Portal. Those patients however who prefer to make the appointment by phone will enjoy full personal attention. Our Inbound Call Answering Service operates 24 hours a day – 365 days a year. Our staff trained in health care services will assist doctors and professionals for coordination of their Appointment Schedule and communication with patients through the phone.