Customer Service – A Key Factor

Customer service is one of the key points that make us decide about choosing an online store or another. This is confirmed by a survey conducted by Capgemini “Digital Shopper Relevancy”.  Customer service is one of the three key factors when a customer decides the store where to buy. And this is applicable to a

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Success of eShow Barcelona 2013

We are very satisfied of our participation at eShow Barcelona 2013. It has been a great opportunity to make new contacts and to meet customers and friends. Thank you to all of you who came to visit the Stand of Teléfono Permanente. You can read here some interesting details about another year’s great success of

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Club de Vinos La Vanguardia

Recently the ‘Club de Vinos La Vanguardia’ (La Vanguardia Wine Club) has been created. Those who register and join the Club will have the opportunity of creating their own private bodega or wine cellar with selected products. Month by month the team of the Club’s enologists and restaurateurs will make suggestions and the customer can

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Teléfono Permanente – Cooperation with New Initiatives of Cambra de Comerç

The Cambra de Comerç (Chamber of Commerce) is launching new initiatives addressing catalan enterprises that wish to extend markets and sell abroad.  The Cambra has designed different eCommerce platforms classified by product sectors, such as fashion products, food and wines etc. Interested enterprises are invited to register in a business portal and thus take advantage

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Gas and Electricity Companies Should Improve Quality of Information

Quite interesting is the result of a study published in the May edition of the monthly magazine Compra Maestra of OCU (Spanish Consumer Organisation) regarding quality of information offered by the main gas and electricity companies through their phone answering customer service. The main conclusion of the survey is at least surprising: they offer poor

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